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Professional
Summary

Results-driven IT Support Specialist with hands-on experience in technical support, help desk operations, system administration, networking, and cloud services. Skilled at diagnosing hardware and software issues quickly, minimising downtime, and delivering clear solutions to end users. Proven ability to manage Active Directory, Microsoft 365, Azure AD, and Windows Server environments while maintaining secure, stable infrastructure for a busy law firm. A dependable IT professional who bridges the gap between technical systems and the people who rely on them.

Core Skills

Windows Server Active Directory Microsoft 365 Azure AD Network Administration Help Desk Management System Troubleshooting Security Protocols Infrastructure Management
Francis Osore

Core
Services

Comprehensive IT support solutions tailored to keep a firm's technical needs and business objectives running with precision and reliability.

Technical Support

Rapid troubleshooting and resolution of hardware, software, and connectivity issues.

System Administration

Server management, network configuration, and infrastructure maintenance for optimal performance.

Security Management

Implementing robust security protocols, monitoring threats, and ensuring data protection.

User Training

Practical training sessions to raise everyday technical proficiency across a team.

IT Strategy & Consultation

Practical guidance on modernising infrastructure and adopting the right tools for the organisation.

Cloud & Web Solutions

Building and deploying practical web applications on modern cloud platforms.

Technical
Expertise

With hands-on experience across Microsoft platforms and everyday support work, I keep systems running smoothly, securely, and with as little downtime as possible.

  • Windows Server & Active Directory
  • Network Infrastructure & Security
  • Cloud Services (Microsoft Azure)
  • Help Desk & Ticketing Systems
  • Hardware & Software Troubleshooting
  • Backup & Disaster Recovery

Ready to Strengthen Your IT Infrastructure?

Let's talk about how I can help streamline your technology operations and provide reliable support for your team.

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