IT Support Assistant
Oraro & Company Advocates
Nairobi, KenyaOct 2024 – Present
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Deliver first level technical support for hardware, software,
and peripheral issues across the organisation.
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Perform system administration tasks including installation,
configuration, updates, and patch management.
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Monitor, troubleshoot, and maintain LAN, Wi-Fi, VPN, routers,
and switches for reliable connectivity.
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Administer user accounts and permissions across Active
Directory, email platforms, and business systems.
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Support server configuration and maintenance (Windows Server,
virtualisation, backups).
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Manage and support cloud computing services including Azure,
Microsoft 365, and cloud storage solutions.
IT Support Specialist
Insight Credit Limited
Nairobi, KenyaMay 2024 – Sep 2024
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Provided Tier 1 & 2 technical support to employees,
resolving hardware and software issues efficiently.
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Ensured seamless access to critical business applications and
data, minimising disruption to operations.
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Managed and monitored network performance, troubleshooting
connectivity issues proactively.
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Assisted in maintaining secure, compliant, and efficient systems
aligned with industry regulations.
IT Support Specialist
CorpRisk Africa
Nairobi, KenyaFeb 2024 – Sep 2024
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Managed and maintained the technology infrastructure supporting
vehicle tracking systems.
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Configured and monitored tracking devices, ensuring accuracy and
reliability of real-time data.
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Oversaw server performance to guarantee optimal functionality
across all platforms.
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Safeguarded the security and integrity of sensitive tracking
data and related systems.
Data Analyst and Entry Clerk
Mazingira, ILRI
Nairobi, KenyaAug 2022 – Aug 2023
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Accurately inputted, organised, and managed data on animal feed
production and distribution.
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Maintained updated records of feed ingredients, nutritional
content, and supply chain details.
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Supported research teams by providing structured and accessible
data for analysis.
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Provided technical support for data management systems ensuring
smooth access, backups, and system reliability.
Cyber Attendant
Samtech Cyber
Nairobi, KenyaOct 2021 – Dec 2021
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Delivered online support services to end-users, resolving
software and hardware concerns efficiently.
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Assisted users with technical inquiries, website navigation, and
digital platform troubleshooting.
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Ensured smooth and reliable digital experiences for all clients.
IT Intern
Oraro & Company Advocates
Nairobi, KenyaJan 2021 – May 2021
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Assisted with troubleshooting technical issues and supported
hardware and software maintenance.
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Helped maintain network systems, connectivity, and daily IT
operations.
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Gained hands-on experience in system administration, network
management, and technical support.
Procurement Mentorship
CIP, ILRI
Nairobi, KenyaOct 2017 – Nov 2017
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Assisted in managing vendor relationships, processing purchase
orders, and tracking inventory levels.
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Conducted market research to identify cost-effective suppliers
and maintained procurement records.